waterstones.com

4.4
4.4 Based on 1.8K reviews

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Philip Spencer
Ordered a book online. It arrived damaged from a manufacturing error. Contacted the helpline, and wa

Ordered a book online. It arrived damaged from a manufacturing error. Contacted the helpline, and was immediately supported with free return postage and labels. Within one week of returning the book, a replacement was sent. Excellent customer service with great communication throughout.

5
Date of experience: Feb 09, 2026

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