Name: waterstones.com
Telephone: 000000000
Rating: 4.4

Michel Willims Guest

Thanks to Danielle's knowledge the problem I had with a torn flycover was dealt with smoothly, her w

Thanks to Danielle's knowledge the problem I had with a torn flycover was dealt with smoothly, her warmth comes across in her voice and made me feel a valued customer, she took on board a suggestion I made and I never once felt that she was in a hurry to get on to the next problem, add to that I made a blunder in returning my book, and the next day she was there again to reassure me.
First class member of staff, well done to Waterstones for employing her.

Date of experience: Feb 10, 2026

Philip Spencer Guest

2 weeks ago

Ordered a book online. It arrived damaged from a manufacturing error. Contacted the helpline, and wa

Ordered a book online. It arrived damaged from a manufacturing error. Contacted the helpline, and was immediately supported with free return postage and labels. Within one week of returning the book, a replacement was sent. Excellent customer service with great communication throughout.

Date of experience: Feb 09, 2026

Steve Wright Guest

1 month ago

Inconsistent Pricing Between Store and Online

I enjoy visiting the stores, but there's often a disparity between in-store and online prices. This feels unfair. Aligning the prices would be more equitable, especially since you can opt for click and collect at the lower price. It puts staff in a tough spot, making the situation seem deceptive.

Date of experience: Jan 03, 2026

LS75 Guest

2 months ago

Prompt customer service response during busy season

There was a minor delay in receiving my online order, but the support team responded via email with all the tracking information in under an hour, clarifying the reason for the delay. Exceptional customer service during this busy time! Kudos to the company and the representative!

Date of experience: Dec 05, 2025

Ronnie Guest

2 months ago

Extensive variety

An extensive variety of titles, including those available for request from the publishers. Books were delivered in excellent condition and reliably, thanks to the partnership with the delivery service.

Date of experience: Dec 05, 2025

Charicraft72_YT Guest

2 months ago

Outstanding customer support!

I encountered several complex issues, but the representative from the support team was incredibly helpful. She was fantastic, attentive, and responded promptly. My problem was resolved efficiently!

Date of experience: Dec 05, 2025

Cheftryade40 Guest

2 months ago

Fantastic experience overall

Very supportive, my query was addressed swiftly, and I appreciated the friendly customer support assistant.

Date of experience: Dec 05, 2025

Karyn F. Guest

2 months ago

Exceptional customer care

The representative provided outstanding customer care when I mistakenly had a parcel sent to an old address. I was truly impressed by her dedication to resolving the matter and her courteous, prompt responses throughout our communication.

Date of experience: Dec 05, 2025

Ramona Turner Guest

2 months ago

Quick response for delayed order

There was a slight delay in receiving my online order, but customer services replied via email with tracking details in under an hour, explaining the reason for the delay. Excellent customer service during this busy season!

Date of experience: Dec 04, 2025

MW3 Guest

2 months ago

Exceptional customer support

The representative from the customer support team was fantastic. I mistakenly entered the wrong email on my account when ordering books, and she quickly sorted it out for me. I would definitely order again!