Thanks to Danielle's knowledge the problem I had with a torn flycover was dealt with smoothly, her warmth comes across in her voice and made me feel a valued customer, she took on board a suggestion I made and I never once felt that she was in a hurry to get on to the next problem, add to that I made a blunder in returning my book, and the next day she was there again to reassure me.
First class member of staff, well done to Waterstones for employing her.
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