I wish I could give them a zero star. Scheduled maintenance been changed several time. Finally schedule for 10th December 25. Received two text messages that engineer will come between 1pm to 5pm. I had to take a day off annual leave for this. Engineer did a no show and no courtesy call or text to even let me know the reason for this no show. Poor customer services and a terrible company. Sadly they service most council and housing association properties. They are just a bunch of scammers who probably on contract and already paid by the council and housing associations so not even bothered to do actual work. Many times I have found guys in Wates van loitering around near our place which are properties mostly rented by council and housing association tenants. For hours these guys parks and sits in the van and then drives off. Most likely what they do most days. Clocking in time and not attending to jobs. Having lunch breaks after sitting in the parked van for hours then come back in their van after a long lunch break. Loitering again in the van parked probably close to where their jobs were supposed to be so that the trackers pick up that they are at job sites and then at the end of day may be writing B.S. reports to cover their tracks and attending to jobs another day. That way it could be the company also logging on multiple visits to keep their contract targets. It seems that this company and its workers are all rotten to their core. Corrupt organisation and workers. When they do come around they fob you off. Really disgusting behaviour. I have lost one day annual leave due to them. There seems to be no accountability on their part and surely no consequences. I will let the housing associations know that they are just time wasters and I am not prepared to wait for them. It’s the housing association property but I will rather pay some private contractor to do the repairs which will be cheaper than me taking unpaid leave as I have used my very last day waiting for these idiots.
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The Wates Group is one of the largest privately-owned construction, development and property services companies in the UK.