Review Time
Exceptional service from the team; both individuals truly deserve more than 5 stars. Yesterday, I accidentally drilled through a wire in the wall of my living room and called for emergency repairs. They arrived at my door just over four hours later and installed a new socket for me, restoring power within a couple of hours. One of them left their work coat by mistake but returned today to retrieve it. I also asked for assistance in attaching the feet to my electric heater as I was feeling quite stressed. Thanks to these two wonderful employees, the feet are now on the heater! They were incredibly respectful, down-to-earth, and genuinely nice.
Above and beyond Treasure and Bryson 🙂 both deserve alot more than 5 stars. Yesterday stupid me drilled through a wire in livingroom wall, rang forhousing emergency repairs, Treasure and Bryson were knocking on the door just over 4 hours later, put a new socket in the wall for me, sockets were back on after a couple of hours. Treasure left his works coat by accident but come today to get it and I asked if they could help me put the feet on my electric heater because I was getting so stressed out. Feet on heater now thanks to the two best Wates employees I've met so far 😁 so respectful, down to earth, lovely guys.
I would not even give these 1 star but had to give 1 star to leave a review. They have no respect for elders they are cocky,liars they eitheir damage what electrical euiquipment they install and lie to customers knowing dam well they lie. Their attitude towards vunerable women in bungalows is discusting.They leave electrics unsafe or break what they install. I'm bringing in trades n standards in new year to look at their work. They as bad as for housing and seem to enjoy making vunerable /mh tennants life a misery. My doctor has requested elsewhere for shower what is half decent to help with medical problems and these cowboys won't be installing it. Wanted to upload photo of shower and how it's not sealed off properly very dangerous as water and electric don't mix.never known a firm as bad
They are currently responsible for Citizen Housing Association tenants updates to bathroom and kitchens. Wates are salesmen. They will sell you a dream and that dream will turn into a nightmare. Wates are a company that is more than happy to install or create defects and don't have any intentions to rectify them. They are more than happy to apply paint that is not water based or wipeable within your bathroom. Ive wiped half the paint off already. If you know anything about decorating sanding down anything before you paint is a standard practice. This isn't theirs. Standard process of decorating are missed due to laziness and when you mention it they will dismiss you or make out wanting a defect free bathroom is unreasonable.If you value your hard earned money please spend it with someone who actaully takes your concerns about your property seriously. The fact that they are contractors to Housing association should inform you of the type of quality they install. Who is ever satisfied by social housing standard? They dont even want to meet those. Pleaae spend your hard earned cash elsewhere.
I wish I could give them a zero star. Scheduled maintenance been changed several time. Finally schedule for 10th December 25. Received two text messages that engineer will come between 1pm to 5pm. I had to take a day off annual leave for this. Engineer did a no show and no courtesy call or text to even let me know the reason for this no show. Poor customer services and a terrible company. Sadly they service most council and housing association properties. They are just a bunch of scammers who probably on contract and already paid by the council and housing associations so not even bothered to do actual work. Many times I have found guys in Wates van loitering around near our place which are properties mostly rented by council and housing association tenants. For hours these guys parks and sits in the van and then drives off. Most likely what they do most days. Clocking in time and not attending to jobs. Having lunch breaks after sitting in the parked van for hours then come back in their van after a long lunch break. Loitering again in the van parked probably close to where their jobs were supposed to be so that the trackers pick up that they are at job sites and then at the end of day may be writing B.S. reports to cover their tracks and attending to jobs another day. That way it could be the company also logging on multiple visits to keep their contract targets. It seems that this company and its workers are all rotten to their core. Corrupt organisation and workers. When they do come around they fob you off. Really disgusting behaviour. I have lost one day annual leave due to them. There seems to be no accountability on their part and surely no consequences. I will let the housing associations know that they are just time wasters and I am not prepared to wait for them. It’s the housing association property but I will rather pay some private contractor to do the repairs which will be cheaper than me taking unpaid leave as I have used my very last day waiting for these idiots.
If I could give this company a zero, I would they attended my neighbours property above lied and said that they knocked the door instead they just put a card through and has the best part. I caught it all on camera. This will definitely be being sent to their head office because this is unacceptable. They are liars. Every time they use their wet room, I get flooded. They keep on making excuses when all they need to do is lift up the flooring and secure the plumbing. They’ve gone three weeks with no bathroom facilities and they have a disabled child in the property and then they have to cheek to reschedule the appointment for the 9th of January. That means they will go almost 8 weeks with no bathroom that is not fair they are lazy.
They don’t even deserve a Star. Wates has been a nightmare. Months and months trying to get my staircase fixed and nothing has been done. They kept sending different “cowboys” who all said “not my job” even though they were booked specifically to do the job. Every visit was pointless — just passing the issue on to the next person.It’s a joke of a company. No communication, no responsibility, just wasted time. Their 80% 1-star reviews say it all. Avoid them at all costs.
My block of flats has been in a poor state for years, a neighbour has had issues for months in regards to the roof leaking and causing damage to his flat every time wates patches over the roof only to make the matter worse. It was decided that the whole roof was to be replaced, the day after it was signed of my flat as well as others was flooded out causing damage to my bedroom and front room my furniture has been damaged and i am currently staying with a friend. I have had nothing but excuses from them and the housing people.They really are a load of cowboys but as it is not there home they just dont care.
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The Wates Group is one of the largest privately-owned construction, development and property services companies in the UK.
