wati.io

3.8
3.8 Based on 140 reviews

Reimagining customer engagement, Wati is the leading conversational platform built on WhatsApp's Business API. Our easy-to-use software empowers 8,000+ businesses across 100+ countries to deliver personalized, real-time conversations at scale. With innov...

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Extremely poor support

The support is extremely poor. They often keep you in the loop, but you'll find yourself solving most issues, with vague replies like 'they've asked the team and will update shortly'—but that 'shortly' turns into hours and then days.

1
Date of experience: Nov 13, 2025

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Business Details

  • Reimagining customer engagement, Wati is the leading conversational platform built on WhatsApp's Business API. Our easy-to-use software empowers 8,000+ businesses across 100+ countries to deliver personalized, real-time conversations at scale.

    With innovative AI solutions, we're transforming how companies communicate:
    Shared inboxes allow seamless collaboration
    Powerful automation boosts efficiency
    Broadcast messaging engages customers
    Intelligent chatbots provide instant support

    As a fast-growing global SaaS startup, we're passionate about using technology to build meaningful relationships between businesses and customers. Our talented, driven team is united by a vision to empower organizations and redefine connections through meaningful conversations.See more

  • email support@wati.io
  • language https://www.wati.io/

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