Review Time
TERRIBLE TERRIBLE TERRIBLE APP! STAY AWAY! FIGURE OUT A DIFFERENT SOLUTION!
The most horrific interface, terrible templates, slow, unreliable.
Customer service is absolutely non existent! No matter what happens you can’t talk to a person ever! 100 different people answer emails and never help you resolve anything!
We finally switched back to normal WhatsApp an after that we got a permanent ban!!!! Because we used WATI before! Expensive for no reason! Charge and don’t want to give money back
I have been using this service for two years, and it truly stands out as the best messaging tool I've encountered. It enables us to send messages to thousands of conversations with just five clicks. Moreover, we can utilize APIs to send templates to our existing clients, triggered by various actions. Its features empower our Customer Service team to provide a highly personalized experience. There are also numerous settings to automate conversations and related activities seamlessly. The platform allows tracking interactions from the very first message sent to a contact. It supports integrations with various channels such as Facebook Inbox, Instagram, and WhatsApp, as well as AI tools. Since we started using this service, it has consistently introduced new versions and features, which have been crucial in helping us grow, manage our sales, and support other departments that interact with leads and clients.
Our experience with the service has been outstanding. The platform is intuitive, dependable, and facilitates efficient communication via WhatsApp with customers. Setting up broadcasts, automated responses, and handling customer interactions is seamless and well-structured. The support team is attentive and supportive, and the entire system has greatly enhanced our customer engagement and response times. This service is an excellent choice for businesses aiming to elevate their WhatsApp communication professionally.
This platform is exceptionally reliable and easy to use. The setup is straightforward, the features work perfectly, and the automation tools greatly improve communication efficiency. The support team is always accessible, quick to respond, and adept at resolving any concerns. I strongly recommend this service for any business utilizing WhatsApp for customer communication.
Support is virtually non-existent; many features are restricted to the service's support, which may never respond to any inquiries, leaving you stuck with an AI chatbot indefinitely. Imagine facing serious billing issues that are common with the service, and being unable to get a refund due to the absence of human support.
The platform has clear policies for subscribing but appears to have no straightforward way to unsubscribe. Despite using multiple accounts on a paid plan, I continue to be charged even after my account was banned. I reached out to the billing team via email, but they only sent me to a help center that provided no useful information about unsubscribing. Consequently, I've been forced to pay large sums each month without using the service. This situation has been so frustrating that I felt compelled to express my dissatisfaction here. I advise against using this service unless your provider can manage unsubscriptions or you can use their card for payments.
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Reimagining customer engagement, Wati is the leading conversational platform built on WhatsApp's Business API. Our easy-to-use software empowers 8,000+ businesses across 100+ countries to deliver personalized, real-time conversations at scale.
With innovative AI solutions, we're transforming how companies communicate:
Shared inboxes allow seamless collaboration
Powerful automation boosts efficiency
Broadcast messaging engages customers
Intelligent chatbots provide instant support
As a fast-growing global SaaS startup, we're passionate about using technology to build meaningful relationships between businesses and customers. Our talented, driven team is united by a vision to empower organizations and redefine connections through meaningful conversations.See more
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