I’ve been a WATI customer for over two years, but my recent experience with canceling my subscription has left me very dissatisfied.WATI operates as a prepaid service, so we pay in advance. When I decided to cancel, I still had $45 worth of SMS credits left., so I used them up before canceling., I was informed that I needed to pay the full month’s invoice before my subscription could be canceled, even though I was no longer planning to use the service. I reluctantly paid for the entire month, expecting to continue receiving service until the last day of my billing cycle.Adding to the frustration, their customer support is very slow—I sent an email to cancel, and it took two days to get a response. The delay, combined with their rigid billing policies, made the process unnecessarily complicated and disappointing.I expected better customer care and flexibility, especially as a long-term customer. Think twice before subscribing to WATI if you value responsive support and fair billing practices.
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Reimagining customer engagement, Wati is the leading conversational platform built on WhatsApp's Business API. Our easy-to-use software empowers 8,000+ businesses across 100+ countries to deliver personalized, real-time conversations at scale.
With innovative AI solutions, we're transforming how companies communicate:
Shared inboxes allow seamless collaboration
Powerful automation boosts efficiency
Broadcast messaging engages customers
Intelligent chatbots provide instant support
As a fast-growing global SaaS startup, we're passionate about using technology to build meaningful relationships between businesses and customers. Our talented, driven team is united by a vision to empower organizations and redefine connections through meaningful conversations.See more
