They are a disgrace of a company and unfortunately the only company that supply this sort of energy, so have no competition so are able to charge way to much with no worrys of lossing customers, they have no care or compassion for their customers in situations they put their customers in! Don't allow people on benefits with children to get in over £1500 worth of debt then cut them off and expect the customer to find £400 with no written warning (on paper not everyone check thier emails every day!) to pay before putting the supply back on! DISGUSTING!! THIS SHOULD NOT BE ALLOWED! If I can't get my self in debt with loans because of bad credit why are energy companies allowed to put someone in debt 😒 then cut the supply off?, a debt of £50 is at least possible to find to pay bk to put the supply back on £400 is ridiculous! And the fact the smart meter says min top up £5.55 (twice i topped up £6 leaving me 10 till tueday and still no heating or hot water) after calling them it's actually min £400 and no one is available till monday to help a single mother of an 11 month old baby who suffers with PTSD shocking!!
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