Review Time
Watkins Energy were quick to answer the phone and resolve my issues. I really appreciated the care and attention they provided throughout the process. It’s refreshing to deal with a company that takes customer concerns seriously and handles them so efficiently.Thank you again for the excellent service.
The customer service team were patient and informative, explaining everything I needed to know about my new property and making the transition so smooth after a stressful move.
I've been with Watkins for almost 18 months now and as I don't pay automatically I ring them (or they ring me if I forget) every month.Even though the call is for me to pay them money, I actually look forward to it because the staff are very friendly, helpful and patient. They are a delight to deal with and I wish more places were like them to be honest.
This company is seriously stuck in the Stone age. There is no auto top-up option - you have to actually track you balance and top up yourself (because who doesn't enjoy micromanaging!).Yes, there is a recurring payment, but:1) you have to call them to set it up or change it2) it is pretty much useless because winter months' heating payments are so much higher and there is no way to know in advance how much money you're going to need.Our previous provider had an option to auto top-up if the balance gets below £5, and it worked like a charm. Never had to check my balance.But now I'm stuck with these guys... Ah, the joy of not being able to switch suppliers/providers.
I was forced to be supplied by Watkins Energy by my factor and it's been eye-opening that some companies still operate like this in 2026. They are unable to send you text/email notifications so if your meter runs low then they cut your hot water off with zero notice. You then have to log onto their payment portal which feels like it was created by a toddler and has no functionality whatsover.If you have any choice, do not use this company.
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Watkins Energy is both a heat network provider and Metering and Billing supplier.
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