We moved into a Dock28 flat in January, our first bill arrived for £170 and our radiator never went above 19 degrees (it's supposed to be guaranteed to run at 21), Watkins sent a few engineers that spent 5 mins max in each visit, the engineers noted that 'flow levels were low' and that the 'pressure settings needed adjusting' yet magically when they report their work they say there's no issue. We had a cold brand new flat with extortionate bills and we can't do anything about it. The customer service has been friendly but ultimately useless, they deny there's an issue and refuse to adjust the bill, even when we have an email of them acknowledging the fault. Avoid at all costs and beware if you're buying a flat that requires you to go on a contract with Watkins, there is no escape.
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