I placed an order for heating oil and was told it would be treated as urgent due to the situation. However, after a few days of waiting, nothing arrived. I called again, worried about running out of heating oil and needing emergency delivery, which led me to go without heating for an additional six days. Eventually, I was told that my order should not have been marked as urgent. When I initially placed the order, I requested a smaller tanker due to the tank's location, but a large tanker was sent instead. Fortunately, the driver was exceptional, maneuvering the tanker skillfully to ensure the pipe reached the tank. After speaking to customer service, I learned that the request for a smaller tanker had not been recorded, but they assured me they would adjust their process moving forward. I appreciate the driver's efforts, as he was key in getting the oil delivered. It's essential for the sales team to listen to customer instructions and confirm orders to prevent similar issues in the future.
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