Review Time
I placed an order for heating oil and was told it would be treated as urgent due to the situation. However, after a few days of waiting, nothing arrived. I called again, worried about running out of heating oil and needing emergency delivery, which led me to go without heating for an additional six days. Eventually, I was told that my order should not have been marked as urgent. When I initially placed the order, I requested a smaller tanker due to the tank's location, but a large tanker was sent instead. Fortunately, the driver was exceptional, maneuvering the tanker skillfully to ensure the pipe reached the tank. After speaking to customer service, I learned that the request for a smaller tanker had not been recorded, but they assured me they would adjust their process moving forward. I appreciate the driver's efforts, as he was key in getting the oil delivered. It's essential for the sales team to listen to customer instructions and confirm orders to prevent similar issues in the future.
I ordered heating oil and was told it would be marked urgent due to the circumstances. After waiting several days without any delivery, I called again, worried about running out of heating oil and needing emergency assistance, which led to six more days without heat. I learned that my order should not have been marked urgent. When placing the order, I requested a smaller tanker because of the tank's location, but a large tanker was sent instead. The driver, however, was excellent, maneuvering the tanker skillfully to ensure the pipe reached the tank. After contacting customer service, I found out that the request for a smaller tanker was not noted, but they promised to change their process in the future. I am grateful to the driver for making the delivery possible. It’s crucial for the sales team to pay attention to customer instructions and confirm orders to avoid similar issues again.
I ordered fuel for expedited shipping to arrive before December 29th. We called daily and were assured delivery would happen before December 24th, but it never arrived. Now, on December 30th, we still haven't received our fuel. We thought it would come today since the portal indicated the 30th, but that information disappeared by lunchtime. I am now looking for another company to provide oil before the cold weather intensifies!
We had a delivery scheduled for December 22nd. However, the driver claimed our oil tank was unsuitable for delivery due to a crack, which he didn't communicate to us directly. When I called customer service, I was told it was a health and safety concern. We had never been informed of any issues before, and upon inspection, we saw no damage. This was not an ideal start to a very cold Christmas. A driver who prioritized customer service would have been appreciated.
My first experience using this service was quite poor. The delivery did not arrive on the promised day, and there was no explanation from the company apart from a confusing email. I had to follow up daily, and promised callbacks never came. The app is disorganized, and setting up an account took several calls. Overall, it was a draining experience. The customer service team did their best, so I’ll give them another chance.
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