I never had issues with Watsons retail stores but I want to purchase a household cleaner which is not available in most retail stores so end up buying online. This is my first online purchase and their courier J&T Express had to screw it up just like what many consumers experience with other online retailers.So I purchased the item on 6th Jan and the earliest delivery date given by the system was 8th Jan. Since I WFH on Friday, selected 9th Jan thinking that with the extra one day, everything will go well. Well, Murphy's Law states that if something can go wrong, it will.Checked J&T Express tracking website in the morning and saw they scanned out the item at 12:45 am. Thinking they are so efficient, so should receive my item early right? No. Waited whole day and no delivery attempted. After 10 pm which is J&T Express last delivery time for weekday, I sent an email to Watsons to complain.Received a reply from Watsons the next day saying they are very sorry; you know, the usual template answers. And said due to current high season and after sale period, they experienced an unusually large number of orders and so disrupted their normal delivery schedule. This reply gave me an opening to shoot them despite I know it's not their fault but the courier's. If you know it's high season, shouldn't you deploy more manpower? You didn't only know this today right? Or you just wanna cheap out and use a lousy courier.Since you choose J&T Express and you are the one collecting my money, I have no choice but to come after you. J&T Express will get a separate bad review from me. Nowadays, companies can just get away with their awful service by giving a 'We are extremely sorry' template reply. And Singapore's law sucks when it comes to protecting consumers.
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