The worst online purchase I have ever experienced. The 1st was during Dec 2019, package delivered with cracked compact powder and scattered all over the remaining items in box. 2nd beauty product was not seal wrapped, did’nt look new. After weeks of attempt, finally replied with refund in e-coupon. Gosh...have to go through another of their poor bad online purchase experience. Nevertheless, before the e-coupon expires (it has expiry date although it was their fault and our own money), i went online to redeem the e-coupon with purchase. however, during the check out, it debited and wiped out the entire amount from my account with no transaction recorded and the cart was still in tact for me to check out. I am still waiting for them to reply and truly really hope it is not going to take weeks again this time.Never, ever for me to purchase items from them via online. Not once, but twice. Worst online purchase experience .
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