Watsons online order is totally disappointing. Firstly, the items were not wrapped at all. They were placed in a nice solid box but no wrapping. I bought a mixture of cosmetics items, including eyeshadow. So you can imagine, two of the eyeshadow cakes broke/crumbled. The hotline number longer works and there is never anyone on the chat. They were very fast in replying my first complaint email, and then ... take a few days to follow up on my reply to their queries. And then, no further follow up and they refused to refund and I’m still waiting for them to tell me where I can do the exchange. It’s been about 10 days since I first contacted them. I have no idea when I will hear from them again. I tried FB. And again, they were fast to reply, but slow to update. Still waiting for them to check. Ehm... I cannot understand the delay. They should just refund and save us all the misery. I wonder if they will follow up on this post. I don’t want them to check again. I just want a refund. Wah ... this must be the worst online shopping experience ever.
Claim your business profile now and gain access to all features and respond to customer reviews.
Singapore’s No.1 health, personal care & beauty retailer with all your favourite brands at great prices. FREE delivery on your 1st Order. Shop Now!
