Do not shop online!I wanted a hairdryer that was only available through their delivery online, as I did not just want to purchase just one item I ordered a few other items for delivery. The delivery was prompt, however the hairdryer was missing. At no point was I informed that it was not going to be delivered. I contacted customer services via email as their phone lines kept saying they were busy and advised to leave a message. I got a prompt email back the next day, saying that the item was out of stock and therefore I will get a evoucher that limits me to use in one transaction only via their online store! I never ever want to shop in their online store again and can't understand why they can't just refund it back to my payment method which was a credit card!.I contacted them again, they said they can refund it back to the credit card though this will take 4 weeks!Problems in summary:1. I was not informed at any point item was out of stock - only realized when it was not delivered and had to email them to ask why.2. Customer service help line non-existent3. Default refund method - evoucher with limitations4. Credit card refund takes 4 weeks!
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