Watson cancelled my online order without giving any reason in the email notification. I have to use the enquiry option to request for a credit card refund and reinstatement of the promo code and member points used in the cancelled order, thinking that I can use them for quick repurchase. The customer service replied that I can use the evoucher upon checkout. I thought that this is the promo code reinstated in another form. So I login to the app and realized that they have refunded my payment in the form of an evoucher. However, I am unable to use the evoucher for my repurchase as the payment will be higher now without the promo code and member points. In the first place, I made the purchase because of the promo code Watson sent to me and the product is on discount, thinking that I can save some money. Instead, it is the beginning of a horrible experience. I then replied the email to ask for the reinstatement of the promo code and member points at least so that I can make a repurchase. The reply came to say that the reinstatement of the promo code is subject to the approval of the management and the process will take 2 to 3 weeks without mentioning anything on the member points. What a joke! I am a member and I’m entitled to the promo code and hard earned points. Watson is the one to cancel my order and now refuse to return my money, promo code and points. What a disgrace! Watson is such a big organization but has to resort to this tactic to retain customers’ hard earned money and their system is so lousy that in the year 2023, it needs 2 to 3 weeks to decide whether to approve to return a promo code to a customer. This is a birthday promo code, it is supposed to give the customers a happy shopping experience on their birthday enjoying discounts by using the promo code but it ends up giving this customer a horrible online shopping experience as a birthday present. Thank you Watson! Please make a fund to my credit card immediately. You may keep your promo code and the points and cancel my membership! I would rather buy from Venus, which is cheaper too!
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