I regret not reading the product description carefully and bought it thinking it was a book reader, but it turned out to be a digital notebook. I tried to cancel my order within half an hour but could only contact the company via email. After sending two emails with no response, I finally heard back two and a half days later, only to be told the package had shipped. They seem to have staff for processing orders but none for customer inquiries. After the product arrived, I emailed them twice to return it but got no reply. Now that they've got my money, they are unreachable. I'm out $250. The customer service is terrible, and they only have email support with no interest in resolving issues. DO NOT PURCHASE FROM THEM! I paid $250 for a notebook and received a binder with paper and a cheap pen worth maybe $15. Everything they sent likely totals around $25. The interface is your cell phone! Returning it involves shipping costs to China and a 15% restocking fee. The fine print states that if there's any shipping damage, they won't refund anything. If it gets stuck in customs, they won’t cover it! DO NOT BUY! I feel scammed and lost $250. Don't be their next victim!
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