wavell.dk

3.3
3.3 Based on 21 reviews

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Marta
Very good customer service

Good from Wavell, very bad form the delivery company.Buckle up, I have a story. I write in English for my fellow foreigners.So I went back to Spain for Christmas, and my dad bought me the wavell light confort because I wanted it for a long time. He bought it in wavel.eu so it could be delivered to Spain and I could have it from Julemand.It never arrived, the delivery company never told us where it was, they made up that we didn't collect it and sent it back to Wavell.I ended writing to wavell asking to please resend it when they receive it because it never arrived to Spain.Well, it never arrived to Denmark either.After a month, I asked Wavell to please give my dad his money back or send me a new one to Denmark, since I was already back home.They were super nice all the time I talked with them, they ended sending me a new one and I received it in less than 3 days.My christmas gift arrived, a bit late but it arrived.Thank you Wavell (and Robert) for being super nice, answering my mails super fast and sending a new one to me in Denmark.Please don't use Fedex for international shipping ever again, they suck.Hugs from a happy customer!

5
Date of experience: Jan 13, 2026

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