Review Time
Bought the Wavell4 Pro earbuds, and they arrived fast, and I even got a water bottle. The product also seems alright, but I didn't receive an order confirmation or a receipt, which I need for my company. I've tried to phone them (it wasn't possible) and I've written twice to their customer service. No response at all! I'm now going through some additional official channels to get my receipt.
First time ordering a product from Wavell. I orderen the Wavell 4 Sleep Pro, and I must say overall the product looks and feels okay physically in my ears, however, the connectivity issues between the earbuds and the app is abyssmal... The app typically displays that it's only connected to one earbud or the other, and more often than both connected. Also the sound quality and the ANC feels like a very cheap product.. Would not recommend for ANYTHING but that very, very faint noice reduction when sleeping. Will return mine unfortunately.
Bought the Wavell4 Pro earbuds, and they arrived fast, and I even got a water bottle. The product also seems alright, but I didn't receive an order confirmation or a receipt, which I need for my company. I've tried to phone them (it wasn't possible) and I've written twice to their customer service. No response at all! I'm now going through some additional official channels to get my receipt.
Good from Wavell, very bad form the delivery company.Buckle up, I have a story. I write in English for my fellow foreigners.So I went back to Spain for Christmas, and my dad bought me the wavell light confort because I wanted it for a long time. He bought it in wavel.eu so it could be delivered to Spain and I could have it from Julemand.It never arrived, the delivery company never told us where it was, they made up that we didn't collect it and sent it back to Wavell.I ended writing to wavell asking to please resend it when they receive it because it never arrived to Spain.Well, it never arrived to Denmark either.After a month, I asked Wavell to please give my dad his money back or send me a new one to Denmark, since I was already back home.They were super nice all the time I talked with them, they ended sending me a new one and I received it in less than 3 days.My christmas gift arrived, a bit late but it arrived.Thank you Wavell (and Robert) for being super nice, answering my mails super fast and sending a new one to me in Denmark.Please don't use Fedex for international shipping ever again, they suck.Hugs from a happy customer!
Ordered Wavell Signature in a Black week campaign directly from Wavell. The product was in stock and could be sent immediately and was expected to be in my hand just a few days after. However, that time has now passed, the order hasn't even been sent and when inquiring the customer service I get the answer that Black week has delayed the delivery TO their warehouse (eg: not from their warehouse to me). On direct inquiry, they can't give an estimate of when they will deliver. Quite strange considering that the product was labeled "in stock" and IS STILL in stock when looking at their website. If i order within a few hours, I will have the product in just 2-3 days according to the site. Those two things don't really align...For short: Something is a bit strange about this. Economical issues??? Or just not honest/professional from customer service? I have high hopes for the product (if it arrives), but right now I would think twice before ordering...
A timeline of events follows below08 September: order product18 September: contact Wavell with earbuds problem"I have recently purchased the Wavell Sleep Pro 4, and unfortunately am experiencing audio problems with the left earbud. The problem is that the audio stream intermittently drops in this earbud while listening to music."RESET INSTRUCTIONS FROM WAVELL REP. DIDN’T SOLVE THE PROBLEM25 September: returned faulty earbuds for a replacement20 Oct: Email Wavell, "Where’s my replacement?"24 Oct: Wavell replies"Hi John,I am terribly sorry that you have not received your headphones! I do not know what went wrong, but the replacement has not been sent. I have now created a new shipment for you, which will be sent on Monday."6 November: I write Wavell complaining about audio issues with the replacement earbuds."I cannot get audio to play out of the right earbud.I’ve tried the factory reset instructions several times but to no avail.Another anomaly is that the Wavell app shows that only the right bud, the one that doesn’t play, is charged. The left bud, the one that plays shows not charge at all, even though it has in fact be in the recharge position for several hours."Please help me resolve these problems promptly. My experience with the Wavell Pro 4 has not been very satisfactory to date."10 November: Still no reply from Wavell.Very unhappy with my Wavell experience :-(
I bought new pair of their sleeping Pro 4. Did not work when I received them, and have tried to get in contact with their support by phone, multiple messages but still no response. Don’t buy from this company!!And now the first response on trustpilot - that I should contact their customer service, but that is the whole point - I have done that. So please respond on any of my mail/messages the last week instead of responding on Trustpilot….When finally reached support, the service has been great. And therefore I have changed my score from 1 to 3 star
Bought Wavell 3 Light Sleep, haven't still tested if the timer really does work but the sound quality is good and they don't hurt my when lying down. I do wish however that we would've gotten smalle earbud pieces. The manual also has the sleep timer setting wrongly put, it's two taps and hold, not three taps and hold.
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