A timeline of events follows below08 September: order product18 September: contact Wavell with earbuds problem"I have recently purchased the Wavell Sleep Pro 4, and unfortunately am experiencing audio problems with the left earbud. The problem is that the audio stream intermittently drops in this earbud while listening to music."RESET INSTRUCTIONS FROM WAVELL REP. DIDN’T SOLVE THE PROBLEM25 September: returned faulty earbuds for a replacement20 Oct: Email Wavell, "Where’s my replacement?"24 Oct: Wavell replies"Hi John,I am terribly sorry that you have not received your headphones! I do not know what went wrong, but the replacement has not been sent. I have now created a new shipment for you, which will be sent on Monday."6 November: I write Wavell complaining about audio issues with the replacement earbuds."I cannot get audio to play out of the right earbud.I’ve tried the factory reset instructions several times but to no avail.Another anomaly is that the Wavell app shows that only the right bud, the one that doesn’t play, is charged. The left bud, the one that plays shows not charge at all, even though it has in fact be in the recharge position for several hours."Please help me resolve these problems promptly. My experience with the Wavell Pro 4 has not been very satisfactory to date."10 November: Still no reply from Wavell.Very unhappy with my Wavell experience :-(
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