Poor service overall. Our problem started on the 13th of February and as of the 25th of February, has yet to be resolved. Our internet connectivity had some issues. We were advised (from one adviser) we needed to order a new router and that Wavenet wouldn't cover this cost. We ordered a new router and this didn't resolve the issue.
This week we were advised by a different advisor we were entitled to a new router (the opposite of what we were told previously). We were then advised the router would be sent on the 23rd of February and arrive on the 25th. We called on the 25th to find out the router hadn't been ordered and told it would now be ordered.
After almost two weeks, the problem still hasn't been resolved and we have no faith in any resolution or solution as the service has been unreliable (told one thing by one advisor and something different by another). This has overall impacted our business and ability to make income. After 6 years of being a customer we are heavily considering to change provided due to the poor service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK. We help to make your Business Brilliant.
