Misleading information on their website , no ways to cancel immediately an order or within reasonable time. I have not received any confirmation of the purchase even when money was taken from my credit card. They have not responded to my emails ( no telephone contact ) when I requested cancellation pointing out that I have not received any evidence of my purchase . Unfortunately, I red reviews after making my purchase. When going again through their website thoroughly , I felt suspicious about their products and delivery . This is China based company as I learned from other customers who had to pay extra for returning their items to China , possibly registered this year and not 10 years ago . I could not find any evidence for the company being registered for longer than a year.
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At Waverly London we put our customers first in everything we do. We started this brand with a simple idea: offer beautiful, comfortable pieces that make everyday life feel a little easier. Every order is handled with care, from the moment you place it to the moment it arrives at your door. We work closely with our suppliers, check every detail and keep improving our service so you can shop with confidence.
We believe trust is earned through clear communication, fast support and consistency. If something is not right we fix it. If you have a question we answer it. Our team is here every day to help with sizing, delivery questions and anything else you may need. We know how important it is to feel safe when ordering online and we take that responsibility seriously.
Many of our customers return because they know exactly what to expect. Honest quality. Fair prices. Friendly support. We are grateful for every review as it helps us learn and grow. Thank you for choosing Waverly London. We will always do our best to give you a smooth and reliable experience from start to finish.See more