I was appalled to receive what was advertised as a wool coat, but it turned out to be poorly made from cheap polyester with no labels or tags. The coat was nothing like what was promised. It's absolutely unacceptable. The service has been misleading customers across various platforms, and I haven't received any response from the support team regarding my return request. I fear I won't get the return form either. This has been a frustrating experience, and I've learned a tough lesson about dealing with such sellers.
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At Waverly London we put our customers first in everything we do. We started this brand with a simple idea: offer beautiful, comfortable pieces that make everyday life feel a little easier. Every order is handled with care, from the moment you place it to the moment it arrives at your door. We work closely with our suppliers, check every detail and keep improving our service so you can shop with confidence.
We believe trust is earned through clear communication, fast support and consistency. If something is not right we fix it. If you have a question we answer it. Our team is here every day to help with sizing, delivery questions and anything else you may need. We know how important it is to feel safe when ordering online and we take that responsibility seriously.
Many of our customers return because they know exactly what to expect. Honest quality. Fair prices. Friendly support. We are grateful for every review as it helps us learn and grow. Thank you for choosing Waverly London. We will always do our best to give you a smooth and reliable experience from start to finish.See more