AVOID AT ALL COSTS! DO NOT MAKE ANY PURCHASE! If there was an option for a lower score, I would choose it. I ordered two pairs of shoes that were advertised as leather, but what I received was poorly made and showed no signs of leather at all. They claim to be based in London, but that is misleading, as others have pointed out. Returning the items cost me money out of pocket and took months of back and forth just to get a full refund. I will say I did receive responses to my emails, so I give them that much. After about three months, despite sending the shoes back along with proof, I still did not receive my refund. It feels like they hope customers forget and just let it go. When I inquired about the refund, they claimed it was processed on December 19th, but I never saw anything. I requested a screenshot or proof of the refund, but received nothing. Another email later stated that my refund had been issued at the end of December, which turned out to be another false claim. Once again, no refund came through. Fortunately, I paid through a payment platform, and after informing them that I would escalate the issue with all my email evidence, I finally received my full refund after three months, minus the £14 I spent on postage to China.
Claim your business profile now and gain access to all features and respond to customer reviews.
At Waverly London we put our customers first in everything we do. We started this brand with a simple idea: offer beautiful, comfortable pieces that make everyday life feel a little easier. Every order is handled with care, from the moment you place it to the moment it arrives at your door. We work closely with our suppliers, check every detail and keep improving our service so you can shop with confidence.
We believe trust is earned through clear communication, fast support and consistency. If something is not right we fix it. If you have a question we answer it. Our team is here every day to help with sizing, delivery questions and anything else you may need. We know how important it is to feel safe when ordering online and we take that responsibility seriously.
Many of our customers return because they know exactly what to expect. Honest quality. Fair prices. Friendly support. We are grateful for every review as it helps us learn and grow. Thank you for choosing Waverly London. We will always do our best to give you a smooth and reliable experience from start to finish.See more