I got my wax done at the Newbury location on Wednesday oct 27 2021 . My appointment was for 4:15 pm. I specifically told the lady that I didn’t want them too thin. At the end of my appointment, show put on brow brow gel to hide that she had completely ruined my eyebrows. She then recommended I buy some I didn’t know that was why. After I went home and washed my face I saw that this lady had shaved off half of my brows. One was completely shorter than the other and there was basically no hair left. I want her to know about this if possible. I am the black young lady. I want her to know how sad and disappointed I am about this. If she needs extra training please let her get some so she doesn’t ruin other peoples faces. I look like an alien right now
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