waxpapers.net

WARNING...STAY AWAY from these liars!!!

WARNING....DO NOT use these people! From beginning to end, my experience was a disaster. I am a Canadian and I was looking for a local Canadian supplier to print a job quickly and avoid any slowdowns that might occur shipping over the border from the USA or overseas. I was assured by the salesperson, Robin, that the job would be printed in Ontario and delivered to my doorstep within 30 business days. I prepaid. After 32 days and no delivery, I contacted the Robin who sent me a FedEx receipt 1 day later that said the job had shipped BY SEA for ultimate delivery to an address IN TEXAS!!! I tried frantically to reach anyone at WAXPAPERS. Emails were not returned. Phone calls went to voice mailboxes. I went to the PayPal sight I used to pay for the job and saw that the WAXPAPERS invoice was paid to a company called Mugshei Inc. The promised 30 days was past, my client needed his printed products NOW and I had nothing to deliver. I contacted the credit card company and told them I was scammed. Money was returned to me AND ONLY THEN someone from Waxpapers called me....several days after I tried contacting them. I was told by a manager, Mr James, that the job was printed in New Jersey and that Robin had no authority to tell me the job would be printed in Canada. This was a lie because the FedEx receipt I got in April showed the job was printed overseas and shipped by boat to California in early April and then ultimately to Texas. I was then told that the person who wrongfully received it in Texas would ship it to me in Canada. I received a new FedEx slip that showed the job was shipped by GROUND instead of AIR and, because they had not checked SHIPPER TO PAY ALL DUTIES AND CHARGES, I would be responsible for these. I spoke with the manager, Mr James, at WAXPAPERS who admitted that this was an error on his part but assured me that he would reimburse me for any charges. I insisted I wanted my money back. He assured me the job would get to me soon. I contacted my client who had already given up on me and ordered the print job from someone else. 16 days after I was promised delivery I finally received the printed order from Texas. Of 10,000 printed sheets, more than 75% have the image improperly placed on the sheet and the images are cut off along the edges. I would have been embarrassed to charge my client for these! And the final insult.....I was sent a bill from FedEx for duties and taxes for the shipment now I couldn't use. STILL no one from WAXPAPERS will return my emails or calls.

Date of experience: May 09, 2025