This is my first, last, and only experience with this service. It was freezing outside, and the pick-up shuttle never arrived! We were instructed to wait outside in 17-degree weather at the airport, and after an hour, they claimed the driver came but we weren't there. We asked every shuttle that passed, and they all said they hadn't left. We ended up taking a $30 cab instead. Furthermore, they charged us $65 to extend our time because our flight was delayed by 24 hours. Overall, a complete rip-off.
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