Name: way.com
Telephone: 4085983338
Rating: 4.1

Andrianna Natsoulas Guest

I had trouble booking a parking garage in Boston, MA online (way.com), so the online chat took my ph

I had trouble booking a parking garage in Boston, MA online (way.com), so the online chat took my phone number and Mike promptly called me. Mike was very professional, patient and attentive. I was concerned about the security of booking over the phone, and Mike assured me that the booking was secure. He made booking over the phone quick and easy!

Date of experience: Feb 05, 2026

Elmer Price Guest

1 month ago

Mistaken reservation, but excellent support and quick refund

I accidentally made a reservation at the wrong location. The support team was incredibly understanding and processed my refund. Even after I took a week to provide the information they needed, they were very patient. I truly appreciate their help!

Date of experience: Jan 15, 2026

Elle Butler Guest

1 month ago

Issue with Parking Fee Resolved

I reserved a parking spot in a garage in NY through the platform. When I attempted to exit, the attendant informed me that I owed an additional fee and would not return my vehicle until I paid it (essentially holding my car). After some back and forth, I paid the fee and contacted the platform with my receipt. They acknowledged my complaint and refunded the extra charge imposed by the garage.

Date of experience: Jan 10, 2026

Alison Coleman Guest

2 months ago

The staff and shuttle driver are incredibly helpful and delightful

The personnel at the hotel and the shuttle driver are exceptionally accommodating, making our experience enjoyable. We have utilized this service several times and will continue to do so.

Date of experience: Jan 01, 2026

Heywood Morris Guest

2 months ago

Excellent service with clear guidance.

The service was outstanding. The representative provided clear and helpful assistance, exploring all my options, consulting with a supervisor for additional possibilities, and offering detailed explanations. They supported me in every possible way. Truly a valuable asset!

Date of experience: Dec 23, 2025

Mitchell Clark Guest

2 months ago

Never using this service again

This is my first, last, and only experience with this service. It was freezing outside, and the pick-up shuttle never arrived! We were instructed to wait outside in 17-degree weather at the airport, and after an hour, they claimed the driver came but we weren't there. We asked every shuttle that passed, and they all said they hadn't left. We ended up taking a $30 cab instead. Furthermore, they charged us $65 to extend our time because our flight was delayed by 24 hours. Overall, a complete rip-off.

Date of experience: Dec 08, 2025

Karolyn Morris Guest

2 months ago

Exceptional customer support

The support team was very knowledgeable and kind. The agent assisted me in every possible way, and I truly appreciate her friendliness and willingness to help.

Date of experience: Dec 07, 2025

BR Guest

2 months ago

Enjoyable interaction despite cancellation

Although I couldn't park due to a trip cancellation, my experience with the service was very pleasant. The reservation process was easy, and the support was friendly and responsive regarding my cancellation. I will definitely choose them again and recommend them to my friends and family.