WARNING - WAYA's Error Could Cost You A New Ticket. A Total Scam.I booked a VietJet flight from Melbourne to Hanoi through the WAYA website. During the booking, I carefully entered my full passport details, including my three-word given name.WAYA's system, due to a technical error, transferred only the first word of my given name to the airline. My VietJet confirmation arrived with an incorrect, unusable name.When I contacted WAYA's customer service multiple times (both by phone and email), they gave me the same useless response: "The name change must be done by VietJet." I contacted VietJet directly, and they clearly stated they cannot amend names on bookings made by third-party agents—only WAYA, as the booking agent, can request this.Now I am stuck in a hopeless limbo. WAYA refuses to take responsibility for their own system's error, and the airline cannot help. Because of WAYA's mistake and their refusal to fix it, I will likely be denied boarding and forced to buy a brand new ticket at the last minute.This is not a simple inconvenience; it's a scam-like practice that puts the customer's money and travel plans at severe risk. WAYA took my payment but failed to provide a valid ticket.Final message to travellers: Protect yourself. Book directly with the airline. Avoid WAYA at all costs unless you want to gamble with your hard-earned money and travel plans.Message to WAYA: You did a terrible job. You created this problem through your faulty system and then abandoned your customer. You do not deserve a single star.
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