waya.travel

CAUTION - System Error Could Lead to Additional Ticket Costs. A Complete Scam.

CAUTION - System Error Could Lead to Additional Ticket Costs. A Complete Scam. I booked a flight from Melbourne to Hanoi through an online platform. During the booking process, I carefully provided my full passport details, including my three-word given name. Due to a technical glitch, the platform's system only transmitted the first word of my given name to the airline. My flight confirmation arrived with an incorrect name that I cannot use. After reaching out to customer service multiple times via phone and email, I received the same unhelpful response: "The name change must be done by the airline." When I contacted the airline directly, they informed me that they cannot modify names on bookings made through third-party agents—the booking agent must handle this request. Now I find myself in a frustrating situation. The platform refuses to take accountability for their system's error, and the airline is unable to assist. Because of this mistake and the platform's unwillingness to rectify it, I am likely to be denied boarding and have to purchase a new ticket at the last minute. This is not just a minor inconvenience; it resembles a scam that jeopardizes both the customer's money and travel plans. The platform accepted my payment but failed to deliver a valid ticket. Final advice to travelers: Safeguard yourself. Book directly with the airline. Steer clear of this platform unless you want to risk your hard-earned money and travel arrangements. Message to the platform: You have performed poorly. You created this issue with your flawed system and then abandoned your customer. You do not deserve any praise.

Date of experience: Dec 25, 2025