Update: wayfairs outreach below can't be recieved because my email is wrong in their system. I called customer service and they say they can't fix ut because there is another account with my email and they can't merge accounts. Just a pure mess with customer service issues. In all fairness ever rep I have text or talked to is very kind but they can't fix anything. Everything is a ticket escalation. Fighting to get my refund issued. I am not sure what has happened to Wayfair. I have neverexperienced such bad product and service with them until the last few months. I received a product that was faulty (which as a consumer I know it happens sometimes) but Wayfair's follow up to the issue was subpar. They sent a return label, and I shipped it back, They didn't offer any kind of follow up regarding the return process and 2 weeks after the the product arrived at their facility I still haven received my refund. I reached out and they said they will have to put in a ticket. Still no resolution and now they have the product and my money. I have no way to hold them accountable even with my proof of delivery from fedex. Definitely not a good faith company anymore. Would no longer recommend purchasing from them.
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