Avoid this company at all costs and report them if you’ve had a similar experience.I placed an order with Wayrates on June 13, 2025 (Order #2474825061327) and spent $129.74. From the very beginning, the experience was fraudulent and unacceptable:Their site promised a 10% “NEW customer” discount that was never honored, despite my immediate email request.The order confirmation said items would ship within 7 days. Instead, the product arrived 4 weeks later — far beyond the promised timeline, making it useless.When I contacted customer service, I was met with insulting “offers”: first $6, then $39 to keep the items. Their so-called return policy is deliberately difficult and misleading.I followed every instruction:Paid $21.05 out of pocket to return the items on 7/18/25.USPS confirms the package was delivered on 7/22/25 at 12:16 PM to their Santa Fe Springs, CA address.Their own policy says refunds are issued within 7–15 business days after receipt. Yet, today is 8/24/25 — more than a month later — and I still have no refund.Customer service has been dismissive and evasive, questioning the proof I provided and ignoring their obligations. Every response felt scripted and designed to wear down customers into giving up.The reality:$129.74 spent on the order$21.05 wasted on return shipping$0 refundedWeeks of frustration and dishonest treatment⚠️ This is outright fraud. Wayrates operates with false advertising, unacceptable delays, refusal to honor returns, and terrible customer service. They take your money and dismiss your concerns.Avoid this company at all costs and report them if you’ve had a similar experience.8/27/2025-They have not adknowledge the return of goods and now they have added additional details to the return instructions priorly provided. Again SCAM, avoid at all cost, they don't honor their return policies.
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