[Note, this company also goes under the brand name 'Cotosen']I spent $140 with this company to order two items and what arrived was of extremely poor quality (a self-respecting tramp wouldn't wear them). They didn't look remotely as good as the misleading website pictures. One item additionally had a large discoloured area on its front (looking like a huge stain).To return them, the company said the items had to be sent back with tracked postage to China (specific return address given). Clothing being heavy, the cost of this was nearly $40. Clearly the company hopes that high postage cost will put off most buyers from making returns - so they keep their disappointing purchases (perhaps with a small token refund).The clothing being unusable and worthless, I decided that spending $40 to at least get $140 refunded was still worthwhile. This is where their returns scam became apparent. With the tracking I could see a few weeks later that the package was held by Chinese customs - the exact notification was: 'You need to contact customs directly. Your delivery is being held by customs in CHINA'. I could not contact them (don't speak Chinese anyway) and the company refused to assist in any meaningful way - for two weeks they just repeated that they can only refund items once they receive them back. They must have set things up so that no returns reach them. Thus customers end up going to the significant trouble and cost of returns...to ultimately receive no refund at all. This is a total SCAM.Happily I had made the purchase using PayPal, so I opened a case against the company there. Then oddly the company sent me an email outside PayPal offering a $69 refund as 'a resolution'. As I was due a $140 refund, I declined to accept this. Then through PayPal they offered 'a partial refund to resolve the claim' of $83. This was also declined of course. Hours later PayPal decided the case entirely in my favour and the full $140 refund was finally delivered.Be warned - you really do not want to buy from this company.
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