I have a small trading account which I depend on for weekly living expenses. I submitted a limit sell order. The stock went above the price; however the order was not triggered. Recognized something was screwed, I tried canceling the order and was subsequently stuck in a 'cancelling' status for the rest of the day. I contacted them and was told that they were not responsible for any losses incurred and thus is the chance I take trading stocks. It was the exchanges responsibility to correct the problem. TSX fixed it within an hour and said it was the responsibility of the broker to cancel the order. They did not even try. By end of day, received notification the order was canceled. I ended up in a loss, instead of achieving my weekly goal and losing 2 weeks of daily living expenses.
I tried selling another stock and the transaction executed as requested. WTF. Not impressed. Time to close this account and move back to Questrade who bo loner charge commissions.
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