My partner ordered the Darkmoon Greatsword as a Christmas gift from this service. We were told it would arrive in two months but received it half a year later, with tracking only available on a poorly translated Chinese site. The operator's response to my inquiries was dismissive, saying 'don’t worry too much, we’ll keep pushing.' After four months of no updates, I contacted the shipping company directly and learned my package was with UPS within a week. Unfortunately, when it arrived, it was BROKEN, cut in half and undisplayable. They offered a replacement, which I refused, and I requested a way to fix it instead. I filed a claim for a partial shipping refund and for the product itself. Overall, the experience was frustrating; the operator was unhelpful and ignored my questions about my insurance number. I'm still waiting for a response from their 'manager' and am far from satisfied.
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