I placed an order for a figure in October 2023 but received no updates for a year. When I inquired in August, I learned it still wasn't released. In October, they announced on social media that it was released, but I received no shipping email. After reaching out again, they claimed to have emailed me in October, but I found nothing in my spam or junk folders. The email address had many Chinese characters, likely triggering phishing detection. When I asked them to resend it, they finally informed me that my figure was no longer available and that I wouldn't receive a full refund due to their policy. This service is disappointing; I was told to wait a year, yet they couldn’t hold my pre-ordered figure for more than a month.
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