I really like the toilet roll, however the delivery for my order has been shambolic! The toilet rolls arrived quite promptly, however I also ordered kitchen roll and toilet roll gel. I had to email to ask where the kitchen roll and gel were. To be fair to customer services, they have usually responded promptly within 24 hours, however not once have they apologised for the delay and my most recent email asking where the last of my delivery was has gone unanswered. The kitchen roll was out of stock originally but no one contacted me to let me know and I have now had to email to chase the rest of my order 3 times. As I said, no apology and no update. I am now 3 weeks later and still waiting for a third of my order which I have paid for! Such a shame as I like the toilet roll but with such unreliable delivery and lack of communication on deliveries I will be returning to my previous toilet roll subscription.
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The UK’s most sustainable household products, made with the planet in mind. Our bathroom and cleaning range has expanded quickly as our customers enjoy our high quality products which help reduce plastic and safeguard our planet. We are a small UK based company and help protect 100 m2 of endangered habitat for every box sold. Thank you for your support!
