I received a damaged item, and after returning it, the same product was sent back to me. Responses to my emails took days or even weeks. It's been six weeks since I raised the issue, and I’m still dealing with returns before I can receive the item I’ve already paid for. The compensation offered was essentially a discount for future purchases instead of addressing the inconvenience caused. While I understand the challenges of being a small company, slow responses during busy seasons don’t justify the trouble to customers. In the end, I will be where I should have been initially, having paid full price, but after six weeks of delays and frustrating follow-ups. I also had to explain to a relative why they didn't receive a Christmas gift. The only reason I’m not giving this one star is that another item I ordered was fine, and aside from the damage, the t-shirt met my expectations. This experience has been disappointing.
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bound - original contemporary wear.
