I had an issue with a knitting kit (both a yarn quality issue and later a structural problem with the project), and I have to say that We Are Knitters handled the situation in an exemplary way.
The customer support, especially Vincent, was very responsive, friendly, patient and solution-oriented. They took my case seriously, reviewed photos, discussed the technical aspects with their knitting team, and in the end provided a very fair and generous solution, including additional yarn sent free of charge.
Thanks to their support, I was able to finish my cardigan successfully and I am very happy with the final result.
Great customer service, cooperative, fast and professional. Highly appreciated!
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