Name: weareknitters.com
Telephone: 000000000
Rating: 4.3

A B Guest

I had an issue with a knitting kit (both a yarn quality issue and later a structural problem with th

I had an issue with a knitting kit (both a yarn quality issue and later a structural problem with the project), and I have to say that We Are Knitters handled the situation in an exemplary way.

The customer support, especially Vincent, was very responsive, friendly, patient and solution-oriented. They took my case seriously, reviewed photos, discussed the technical aspects with their knitting team, and in the end provided a very fair and generous solution, including additional yarn sent free of charge.

Thanks to their support, I was able to finish my cardigan successfully and I am very happy with the final result.

Great customer service, cooperative, fast and professional. Highly appreciated!

Date of experience: Jan 21, 2026

BL Guest

2 months ago

Shipping delays are unacceptable!

Shipping delays are unacceptable! I ordered a sweater kit that was marked as "in stock" with a promise of delivery before Christmas—placed my order on Dec 8th, which should have been ample time. More than a week has passed and my order is still in "processing." The so-called "live support" chat is just an AI bot providing scripted replies. Customer service finally contacted me via email to inform me that "processing times are currently delayed," but offered no additional details on when I might expect my order to ship. I regret my purchase from this seller and will not order from them again—this is ridiculous.

Date of experience: Dec 16, 2025

WYC Guest

4 months ago

Vincent is amazing

Vincent is amazing - so thoughtful and professional. He made my day and will make me come back to buy more from WAK- please give him a raise/bonus that he deserves.

Date of experience: Oct 30, 2025

customer Guest

4 months ago

Great customer service and products.

Date of experience: Oct 28, 2025

Donna Guest

4 months ago

Customer Service - Excellent

I was initially disappointed with the order. After contacting customer service they were able to explain my discrepancy and make it right. Great customer service. I haven't started the project yet, but am looking forward to the next step.

Date of experience: Oct 27, 2025

Sarah mellor Guest

4 months ago

Fantastic customer service as always

Fantastic customer service as always, thank you so much

Date of experience: Oct 27, 2025

Amy Smith Guest

4 months ago

Very quick and pleasant communication

Very quick and pleasant communication. The company seems like it will be nice to work with based on today's interactions. Thanks.

Date of experience: Oct 27, 2025

Fiona Ellis Guest

4 months ago

Quick response to my query and…

Quick response to my query and redirected to the correct area

Date of experience: Oct 24, 2025

Pat Guest

4 months ago

Overpriced and bad customer service

I need to return one of the packages, contacted you twice, still no answer. Overpriced and ridiculously bad customer service

Date of experience: Oct 23, 2025

Sad new knitter Guest

4 months ago

Thanks WAK!

UPDATE: New name is happily knitting away! I was deeply saddened by a project not resulting in the way I expected. A customer service agent worked with me and was outstanding. I came away feeling seen and a very happy camper! Thank you to Vincent for his amazing customer service skills!!!!No longer a sad knitter! Now I'm a joyful happy knitter! Thank you!