I ordered a $189 Plufl cooling body pillow during a promotion that included a free cooling blanket. The pillow eventually arrived after delays — but the blanket didn’t.It took multiple emails, repeated follow-ups, and several broken shipping promises before they finally shipped the promotional item weeks later. The only reason it moved forward was constant pressure on my end.Customer service was polite but timelines were not reliable, and at one point the tone felt dismissive considering how long the issue had dragged on. I did receive a small partial refund after pushing for compensation, but the amount of effort required just to get a complete order was excessive.The pillow itself is fabulous — but the fulfillment process and communication were extremely frustrating. If you order during a promotion, keep screenshots and be prepared to follow up persistently.I have completed Attorney General, BBB & FTC complaints.Just sharing my honest experience so others can make informed decisions.
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