Horrible experience. I ordered a body pillow and says express shipping 3/5 days. That has NOT happened as of today its been on er 6 days with. O tracking..ive reached out and revieved and excuse that the warehouse that MY order went to has issues "Upon further checking, it appears that your order was sent to ship from a warehouse of ours that was out of stock. We use a few fulfillment centers across the country and sometimes our software automatically sends an order to a warehouse that does not have stock.We are in the process of manually checking all our orders and making sure they ship out but had not yet gotten to yours. I am personally going to make sure the warehouse changes to a location that is in stock so we can ship this out ASAP.Again, I am very sorry for the delay and appreciate you reaching out to flag this. You should now expect tracking in the next 24-48 hours" dealing with someone named Bryan via email... I should have read other reviews as when I did thia seems to be bery common.. taked over mo th etc to get product and some people still didn't get it. I emailed him back and said I wanted a refund since item didn't ship and wasnt going to wait another 48 hours..with in 10 min I get email from. Him with a tracking #..hmmm what happened to 48 hours? Unfortunately when I click on it says they created a table but UPS has not recieved item to ship.. I let Bryan know this..and again excuses excuses.. last thing I emailed was that if I click on the link in am am still hasn't shipped I want a refund to which Bryan replied "Hi Caroline,I sincerely apologize for the frustration, and I understand this has been a stressful experience. We are truly doing our best to ensure everything reaches you.As mentioned, since the order is already in transit and currently with the carrier, we can no longer cancel it. You should see those tracking updates reflecting its progress shortly as it moves through the network.Best regards,Bryan"Again I asked for the refund earlier..NOW he's saying they cant stop the shipping..even though it hasn't SHIPPED yet... I sent email ba k stating im done going round and round if doesnt ship in am like I told him I will refuse package and will call my bank un am and forward all emails to back up my refund request..after that email Bryan went dark on me. Lol. Do urself a favor DONT buy. And read the reviews BEFORE ordering anything. I learned the hard way! Thanks for nothing Bryan..and remember has to ship in am or im not accepting it..so Tick TockCaroline
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