Wish I had seen these reviews before placing my order. I’d seen Noah and Yuki on Shark Tank and was rooting for them. I was not expecting their company to be a complete SCAM. I ordered the HUGL with cooling blanket in late Oct. 2025. It’s now 2026 and I have nothing. I’m still waiting on TRACKING INFO. Mind you, the products were promised to be shipped in 3-5 days. But it’s been 3 months and not even tracking info sent. I’ve emailed countless times asking for updates, and Bryan’s only response is to apologize for delay and promise to have info soon. I’ve now asked for my order to be cancelled with full refund but I suspect that won’t happen either and I’ll have to go through the credit card company. Absolutely disappointing.
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