I called regarding my phone repair, but the contractor took too long to arrange collection. I sent my phone on the 30th of July, but it took two weeks to receive a replacement. What's the point of insurance if the process is so slow? I've been with this provider for over eight years, but I plan to cancel after this experience. They didn't confirm any details for the replacement device, and their response to my inquiries was inadequate. I'm very disappointed.
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