wearfigs.com

WORST COMPANY EVER. I ORDERED A WRONG SIZE SCRUB. I CONTACTED CUSTOMER SUPPORT WHICH IS ALMOST AS U

WORST COMPANY EVER.
I ORDERED A WRONG SIZE SCRUB. I CONTACTED CUSTOMER SUPPORT WHICH IS ALMOST AS USELESS AS NOTHING AS THEY WONT CANCEL DUE TO THEIR 1-HOUR CANCELLATION POLICY AT THE TIME THE ORDER WAS PLACED. THEY WONT EVEN CHANGE THE SIZE -A VERY SIMPLY ADMINISTRATIVE TASK AND A CLICK OF A BUTTON... YET NO IS ALWAYS THE ANSWER,

HERE IS THE EXCERPT OF THAT CONVERSATION (PARDON AS I AM VERY ANGRY WRITING THIS REVIEW)

Good Morning ,

I need to cancel my order due to wrong size and order the correct scrub size.
Chat started
Luis Gutierrez joined the chat
Luis Gutierrez
Hi Dennis! This is Luis helping you out today.
Is this for order 32176156?
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Hi Luis,

I need to cancel my order and order a correct size.

Order Number:
#32176156
Order Date:
04.13.26
Yes, correct
I was suppose to do it last night but I could not make up my mind
Luis Gutierrez
So sorry but we cannot longer cancel this order as we are out of the 1hr cancellation window
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that is illegal
of course you can cancel. the product has not even embroidered yet I supppse
can you please escalate it to your managert or supervisor
Luis Gutierrez
Sorry for any issues! We only have 1hr window for us to cancel any order, we understand this can be an inconvenience, so sorry once again!
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can you change the size though of the scrub
Luis Gutierrez
At this time, we sadly aren’t able to make changes to orders once placed, and are unable to cancel orders past our 1-hour cancelation window. Since this order went through at TIME on DATE, we’re now outside of this window. It can be a double-edged sword with how quickly our warehouse team works!

In the future, please feel free to take advantage of our self-service cancellation feature. This way, you’ll be able to take action on your order within an hour of purchasing, even if this is placed outside of business hours!
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THIS IS THE WORST COMPANY AND CUSTOMER SERVICE EVER
YOUR 1 HOUR CANCELLATION IS NOT LEGAL UNDER CONSUMER RIGHTS LAW
I WILL MAKE SURE THIS COMPANY WILL GET A VERY BAD REPUTATION AND BAD REVIEW..
Chat rated Bad
Chat rating removed
Chat rated Bad
Luis Gutierrez
So sorry once again! You can see more about cancellation and changes here: http*******link

We always want to make sure all our customers are aware of our cancellation window
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CAN I SPEAK TO YOUR MANAGER. PEASE
PLEASE
I AM GOING TO GET A PRODUCT THAT IS EXPENSIVE YET I CANT EVEN WEAR
Luis Gutierrez
Of course! I'd be happy to request a call back or an email follow up from a manager. I can have someone follow up with you over email within the next 3 business days. Is there a good email and phone number for us to reach you at?
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3 business days ? not much I can do then ..
email please
Luis Gutierrez
********@gmail.com is this a good email address?
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correct
Luis Gutierrez
Got it! I'll make sure that a manager reach you back
Is there anything else I can help you with today in the meantime?
NO, it is pointless asking for help in this "customer service chat"

Date of experience: Apr 13, 2026