I ordered a jacket from this store based on the product photos shown on their website. While the item I received was similar in type, the quality and overall appearance were noticeably different from what was advertised. In particular, the fur trim looked very artificial compared to the photos, which significantly affected the look and perceived value of the jacket.When I contacted customer service to request a refund, I was repeatedly offered store credit instead of a refund. A cash refund was only possible if I returned the item internationally at my own expense, with shipping costs so high that it would consume most or all of the refund. This was not clearly communicated before purchase.The communication process was long and frustrating, with ongoing pressure to accept store credit rather than a straightforward refund. After opening a PayPal dispute, my claim was denied based on policy technicalities.After reading other Trustpilot and BBB reviews, I now see multiple customers describing very similar experiences involving product quality concerns, difficulty obtaining refunds, and pressure to accept store credit.In over 40 years of shopping and working in customer service myself, this has been one of the poorest customer service experiences I’ve encountered. I’m sharing this experience so other customers can make an informed decision before purchasing.
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