I am only giving them 2 stars instead on 1 because I have had okay experiences with ordering from stock. The team at Gustin seems incapable of meeting their published timelines on items that require funding. The first item I ordered in this manner was delayed by a month, which required me to update the delivery location several time as it was during the holiday season and I was traveling. The second item was supposed to ship in the May/June timeframe (which I interpret to mean late May or early June). It is currently mid-Sept. and the item still has not shipped. When I contacted them, the response was basically "we had some issues, tough luck". They offered to cancel my order and issue a refund, but I have waited this long, so what the heck. My other big issue with the company is that, although they are heavily focused on jeans, they do not offer an option to have jeans/pants either made with different lengths or hemmed before shipping. I get it for jeans that are unsanforized as customers could underestimate the shrinkage and get upset when their jeans turned into knickers after the first wash; however, most of their jeans are sanforized, which means shrinkage is minimal/nonexistant, so I do not understand why this would be an issue. If the jeans/pants are being made to order (liberal use of the term), why can't they accommodate different lengths?!?!? This to me is the biggest flaw in their business model. I understand it for stock orders, but if you are backing something and are willing to wait several months for it to be made and ship, they should be willing/able to provide different lengths or an optional service to have them hemmed prior to shipping. Since they don't, and since chainstitch hemming services are not commonplace, you end up spending an additional ~$30 to ship your jeans, have them hemmed, and shipped back. This also adds another few weeks to the timeline of ordering to actually being able to wear your jeans. SIDE NOTE: I realize that cuffing jeans is an option, but it is not something that I am a fan of.
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