The glasses were too small for me, which was not an issue. I wanted to return them, and they suggested I keep the product instead of sending it back to another country, which I appreciated. I gave the glasses to a friend and posted about it on social media. However, they did not issue a refund. When I inquired about the full refund, they offered a discount for a future purchase instead. This contradicts the 'hassle-free returns' stated on the website. Now, I no longer have the glasses, and they refuse to provide a full refund, insisting on a discount instead. This is not how a company should operate. I was initially impressed with the founder's approach but feel this is not a consumer-friendly policy.
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LENSE is a premium eyewear brand founded by Daniel Dalen. Each frame is thoughtfully designed in collaboration with notable innovators and creators, embodying their unique perspectives and characteristics. LENSE isn’t just about vision—it's about presence.
